- Last Published 06/06/2018
Cisco IP Phone 7800 Series Quick-Start Guide
Hosted Receptionist attendant console quick reference guide
Receptionist is an advanced Attendant Console designed to meet the specific needs of an operator including advanced call control, contact directories and phone status.
Voicemail Portal Quick Guide
Home Office: Polycom -- How to setup your Polycom phone to work at home (for Broadworks users)
You can setup your Epik Polycom phone at home, or anywhere there is a wired high-speed internet connection.
UC-One Quick Reference for Desktop and Mobile App v22.5
Quick Guide for UC One Desktop (Webex for BW)
UC Saas guide for end users
Epik Support & Help Desk information
Call Center Quick Reference Guide
This guide provides instructions for several Call Center features.
UC-One Quick Reference for Desktop and Mobile App v21.5
Quick Reference Guide for UC-One Application covers installation of the app, start and sign in instructions, important icons and other useful info.
Epik Escalation Chart
Escalation timelines are applied automatically to all open tickets. You can download our escalation chart via a link in this article.