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Call Forwarding Selective

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FAQ

Call Forwarding Selective

You use Call Forwarding Selective service to forward an incoming call from one or more callers of your choice to a default phone number, to another number of your choice, or to a SIP-URI address, at the times you specify.  You use this service to forward calls from your manager, a family member, or an important customer to your cell phone, alternate business phone, SIR-URI address, or home phone.

The criteria for each Call Forwarding Selective entry can be a list of up to 12 caller phone numbers or digit patterns and a specified time schedule during which the service is active.  All criteria for an entry must be satisfied for the call to be forwarded (phone number and day of week and time of day).

You must designate one phone number or SIP-URI address as the default forwarding number.  All specified calls are forwarded to the default unless you add criteria for numbers to be forwarded to another number of your choice.  If the call is not forwarded, the call continues as if this service was not turned on.
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Steps

Details

1. Enable or Disable Call Forwarding Selective.

To enable Call Forwarding Selective, select On.

To disable Call Forwarding Selective, select Off.

 Click Edit to configure the feature

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  1. Set the default forwarding number or SIP-URI address.

In the Default Call Forward to phone number/SIP-URL: text box, type in the default number or SIP-URI address you want to have your calls forwarded to.  You can also enter feature access codes and speed codes in addition to phone numbers and extensions.  This is required information.  

NOTE:  A feature access code can also be used as a prefix to a speed code.
 

  1. Set the ring reminder.

Check the Play Ring Reminder when a call is forwarded check box.  The service plays a ring reminder when it forwards a call.  No ring reminder is played if not checked.

NOTE:  A ring reminder is a short ringing burst, 500 milliseconds in duration.
 

  1. Select pages from which you can add, modify, or delete callers and associated criteria who you want directed to the Call Forwarding Selective service.

  1. To add an entry, select Add Rule.  A new rule entry appears - See section below for how to add a rule.

  2. To delete an entry, click Delete

  3. To edit an existing entry, click Edit.

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  1. Activate or deactivate your Call Forwarding Selective callers and their criteria.

  1. A list of Call Forwarding Selective entries you have added or modified appears with a check box under Active at the left of each entry.  The check box is checked by default, making the entry active.  Clicking in the check box to remove the check deactivates the entry.

  1. Save your changes.

Click Save.

To exit without saving, click Cancel.

 

Adding an entry

Steps

Details

  1. Name the Call Forwarding Selective entry you want to add.

In the Description text box, type a name describing this entry.

Example:  Family
 

  1. Specify the forwarding number you want to use for this entry.

Beside Forward to: select "Use Default Forward phone number" to have all incoming calls that match the criteria set on this page forwarded to your default forwarding number.

Select "Forward to another phone number" to instead forward calls to the number you specify in the input field provided.

Select "Do not forward" if you do not want to forward the calls.
 

  1. Select a time schedule.

From the Time Schedule drop-down list, select the time period during which you want the numbers in this entry to be forwarded to your forwarding number.

NOTE:  Define your time schedules on the User - Profiles page.  Before you define your time schedules, your only choice in the drop-down list is "Every Day All Day" and any schedules defined by the group administrator.
 

  1. Select a holiday schedule.

From the Holiday Schedule drop-down list, select the holiday schedule during which you want the numbers in this entry to be forwarded to your forwarding number.

NOTE:  Define your holiday schedules on the User - Profiles page.  Before you define your holiday schedules, your only choice in the drop-down list is "None" and any schedules defined by the group administrator.
 

  1. Determine which calls will be forwarded to your forwarding number.

  • If you want all calls you receive to be forwarded to your forwarding number, select the Any phone number option.

  • To forward only a selected group of phone numbers, select the Following phone numbers option.

Check the "Any private number" box to have all calls from private numbers forwarded directly to your forwarding number.  Check the "Any unavailable number" box to have all calls from unavailable numbers forwarded to your forwarding number.

If you want one or more specific phone numbers to be forwarded to your forwarding number, check theFollowing phone numbers check box.  You can select "Any private number” or “Any unavailable number".  Click your cursor in the first text box under Specific phone numbers, and enter the complete phone number.

If you want to specify more than 12 numbers to be forwarded, you need to make a new Call Forwarding Selective entry with the same forwarding number as the current entry, and add the rest of the numbers you want forwarded.

NOTE:  You can use wild cards.  The "?" is a wild card that can replace a single digit anywhere in a digit string.  A trailing "*" represents a digit string and can appear only at the end of a group of digits and "?" wild cards.

Example: 45055512?4, 450555??34, 4505?5*
 

  1. Save your changes.

Click Save.

To exit without saving, select another page or click Cancel to display the previous page.

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