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CommPilot Express

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FAQ
CommPilot Express allows you to pre-configure four profiles to control your inbound calls. These profiles can quickly be changed using the web or phone when you leave your desk or when you are at a remote location. If you use CommPilot Express, it takes precedence over some of your other service settings associated with processing incoming calls.

With this service, you are allowed to handle incoming calls differently based on whether you are in the office, traveling, telecommuting, unavailable, and so on.

CommPilot Express can also be activated or options can be changed using your voice portal.

NOTE 1:  When using CommPilot Express profiles, other services such as Call Forwarding, Call Notify, or Simultaneous Ringing should not be used.

NOTE 2:  For provisioning numbers in the CommPilot Express service, the number has to be either in E.164 format or in the national format - with or without the prefix depending whether the prefix is enabled for the Country Code in the Application Server.

After logging in to your Loki User WebPortal, select Incoming Calls from the Service Type drop down list.

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...then navigate down to CommPilot Express option
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Tasks

Steps

Select a profile.

From the drop-down list, select your current status.  Your choices are:

Available - In the Office

  • In the event that you are in the office, but away from your desk, in the Also ring this phone number/SIP-URI text box, type an alternative phone number (not an extension) or SIP-URI address where you can be reached, such as your mobile phone or the desk of a co-worker.  You can also enter feature access codes and speed codes in addition to phone numbers and extensions.  When you receive a call, your phone rings and so does the other phone number or SIP-URI address that you provide for this option.  A feature access code could also be used as a prefix to a speed code.

  • Click buttons to indicate where your calls are to be directed should they come in when your line is busy or when there is no answer at your line.  By default, the Have Voice Messaging take the call option for this service is selected.

Available - Out of the Office

  • Click a button to indicate where your calls are to be directed should they come in when you are away from the office.  By default, the Have Voice Messaging take the call option for this service is selected.

  • Check the Also E-mail me if a call comes in check box if you want an e-mail notification.  Complete the E-mail Address text box.

Busy

  • This option allows you to screen your calls, allowing just a few select ones to come through.  All incoming calls are forwarded to your voice mail, unless a check mark appears beside the Send all calls to Voice Messaging except calls from these Phone numbers box.  When this option is selected, you can specify up to three phone numbers (not extensions) that are excluded from the Busy setup.  Also type a phone number (not an extension) or SIP-URI address where these calls can be answered, perhaps a mobile phone or your home number.  You can also enterfeature access codes and speed codes in addition to phone numbers and extensions.

  • Check the Also E-mail me a notification when a Voice Message is received to check box if you want an e-mail notification.  Complete the E-mail Address text box.

Unavailable

  • This profile allows you to be reached outside of normal business hours, or perhaps when you are away from the office for an extended period of time, like vacation.

  • When this option is selected, all incoming calls are forwarded to your voice mail, unless a check mark appears beside the Send all calls to Voice Messaging except calls from these Phone numbers box.  When this option is selected, you can specify up to three phone numbers (not extensions) that are excluded from the Unavailable setup.  Also type a phone number (not extension) or SIP-URI address where these calls can be answered.  You can also enter feature access codes and speed codes in addition to phone numbers and extensions.

  • Click a button to select the greeting you want callers to hear.

NOTE:  In the which will be forward to text box, type the complete phone number, or SIP-URI address including "+" and a country code for long distance calls.

For calls processed by the CommPilot Express service, if the profile treatment is set to Unavailable Greeting and a user has a custom Unavailable Greeting loaded, that custom treatment is used, regardless of whether it is the active treatment selected from the Messaging menu and Greetings option.
 

Edit profiles        


 Click Edit to edit the profiles for each of the statuses above.

Save your changes.


 To save your changes, click Save.

Attachment 
TitleCommPilot Express
URL NameCommPilot-Express