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Epik Support & Help Desk information

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FAQ

Client Support Information
 
For all MACD (move, add, change, delete) work (MACD Pricing) and/or repair issues, please submit a ticket online via our portal at https://tickets.epiknetworks.com (see article How do I use the Epik Ticketing System?)   

You may follow up on a particular ticket by calling the Technical Support Desk at
1-866-353-9333 (option 1), or email support@epiknetworks.com

For after-hours / holdiday support info see this article: Epik's After-Hours / Weekend / Holiday Support

see also Epik Escalation Chart

 
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