After you've logged into your Loki User WebPortal, click on the Utilities tab and then Feature Access Codes
You use this page to view the functions you can perform using feature access codes, by dialing the assigned code. If two codes are listed for a function, for example: "*34 or #88 Advice Of Charge Activation", you can use either code. However, if you do not have any services requiring the use of feature access codes, you see this message: You do not currently have any services that require Feature Access Codes.
-->Note that a feature access code can also be used as a prefix to a speed code.
see also Loki User WebPortal
, How do I reset my password in my Loki User WebPortal?