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MACD Pricing

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FAQ
Download attachment for Epik's latest MACD Price List
 
MACD (MOVES, ADDS, CHANGES & DELETES)
Upgrades, Modifications, Alterations and Attachments to Equipment:
For all MAC (move, add, change) work and repair issues, please submit a ticket online via Epik Ticket Portal at http://support.epikip.net or https://tickets.epiknetworks.com. Service Modifications (such as adding another user)  are subject to the same terms and conditions as the original contract and are renewed concurrently with the original contract.
 
Troubleshooting Internet / Phone / Line Issues (see troubleshooting guide) NO CHARGE 
   
Chargeable MAC TypeOne-Time ChargeMonthly Charge
Reset Password (per User)$10 
Queue User (ACD)$25$10
Call Forward User (each DID)$25$20
New Users - INSTALLATION $65 
Site Visit (to install Polycom or Headset)$175/hr 
Per User Software CHANGE - Remote, where NO Site Visit is required.$25 
Per User Software/Hardware CHANGE - Site Visit is required.$175/hr 
User Station DELETE - User is required to ship the phone back to Epik.$50 
Hourly Labour - ON-SITE (min 2 hr. charge)$175/hr 
DID's -ADD/DELETE/PORT/Install (each NUMBER) w/ directory listing  $5 each / Min $50 Charge $3
DID's - ADD (416 NUMBER)$50$5
DIRECTORY LISTING - Add to existing DID$65$6
DID Vanity search $50 
CAT5 Cable INSTALL (PER STATION RUN) Quote required  
Data 24 port patch panel Quote required  
Data Rack Quote required  
25' Line Cord$19 
Power Supply (CUBE) *price changes based on availability$35 
CHARGABLE ADVANCED TROUBLESHOOTING $200/hr 
Client Switch Configuration / Troubleshooting, Phone / PC connectivity issues, Verify / Replace faulty cabling 
CHARGABLE LAN IT SUPPORT$200/hr 
Professional Services, Troubleshooting Customer Firewall (blocked ports), Speed Tests, Email forwarding, DNS resolution
   
The following rates apply for customers work that is requested to be performed outside of business hours.
Monday to Friday after 5:00 p.m. and before 9:00 a.m. Sat. Sun. & Holidays -- Rate = $175.00 per hour
These charges are EPIK's price to complete MAC work.