Voice Messaging options in WebPortal

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Voice Management allows you to specify how to handle your messages. Use Unified messaging if you want to use your phone to retrieve messages. You can also just choose to send the message to your e-mail and not use the phone for messaging. Note that the message settings here also apply to other types of messaging such as fax if enabled. 

You use this page to set up your voice messaging options, including Unified Messaging, notification of new voice mails, carbon copies, and allowing callers to press 0 to reach an alternate location.
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Click Edit to configure this service.
  1. Turn your Voice Messaging service on or off.

Click "On" or "Off".

  1. Indicate how you want your incoming calls to be handled.

To send all incoming calls to voice mail, check the Send All Calls to Voice Mail box.

To send calls to voice mail when you are engaged in a call, check the Send Busy Calls to Voice Mail box.

To send calls to voice mail when they are unanswered., check the Send Unanswered Calls to Voice Mail box.

  1. Indicate how you want to use the voice messaging service in the When a voice message arrives... area.

If you want to retrieve voice messages using your phone and your e-mail account, select Use unified messaging.

When using unified messaging, you can check the Use Phone Message Waiting Indicator box.  This option provides a stuttered dial tone (and blinking light on some phones) to inform you when you have messages waiting.

If you always listen to your voice messages using your e-mail account and do not use the phone retrieval option, select Forward it to this e-mail address: and provide the e-mail address where you want your voice messages to be sent.

  1. Indicate whether you want to be notified by e-mail of new messages.

If a check mark appears in the Notify me by e-mail of the new voice message at this address: box, a short e-mail message informing you about the new caller and date/time of the message is sent.

In the text box, type the e-mail address where you want these notifications to be sent.

This setting also controls whether the system sends you e-mail notifications when you print fax messages from the Voice Portal.

  1. Indicate if you want a carbon copy of your messages.

If you want a carbon copy of your messages to be sent to another e-mail address, check the E-mail a carbon copy of the voice message to: box, and provide the e-mail address where you want the copy to be sent.

  1. Indicate whether callers have the option to transfer to another number in addition to leaving a voice message.

If a check mark appears in the Transfer on "0" to Phone Number: box, callers can press 0 during your outgoing voice message and be transferred to another number, such as a mobile phone or Auto Attendant.

If a caller presses 0 while recording a message, the caller is prompted with the option to send or to cancel the current message before being transferred.

  1. Save your changes.

To save your changes, click Save.


see also Loki User WebPortal,   How do I reset my password in my Loki User WebPortal?,  Meet-Me Conferencing

TitleVoice Messaging options in WebPortal
URL NameVoice-Messaging-options-in-Web-portal