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Hosted Receptionist attendant console quick reference guide

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Information

 
FAQ

See attached Quick Reference Guide for more detailed instructions.

Receptionist - Enterprise is an advanced Attendant Console designed to meet the specific needs of an operator including advanced call control, contact directories and phone status.
 


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Tasks

Steps

To search for users:

This page includes an advanced search mechanism to filter the display of entries. To perform a basic search, click Search.  The list appears.

NOTE:  If the search produces more than 1,000 entries, an error message appears warning you  to define the search criteria to narrow the search.

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To add users:

  1. In the Available Users column, select the user.  In a column, you can select some or all of the items.  Item names are listed in alphabetical order.  To select several items listed in consecutive order, click the first item name you want and, while holding down the SHIFT key on your keyboard, click the last item name you want to select.  To select more than one item, but not in a particular order, use your mouse to click the item names while holding down the CTRL key on your keyboard.

  1. Click Add> to move selected user to the Monitored Users column.

  2. To move all users (unselected), click Add All>>.

  1. Click Save.

To remove users:

  1. In the Monitored Users column, select the user.  In a column, you can select some or all of the items.  Item names are listed in alphabetical order.  To select several items listed in consecutive order, click the first item name you want and, while holding down the SHIFT key on your keyboard, click the last item name you want to select.  To select more than one item, but not in a particular order, use your mouse to click the item names while holding down the CTRL key on your keyboard.

  2. Click Remove< to move selected users to the Available Users column.

  3. To move all users (unselected), click Remove All<<.

  4. Click Save


The users added into the Monitored users column will appear in your Favorites tab.

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See attached Quick Reference Guide for more detailed instructions.


see also Hosted Receptionist attendant console Demo Vid